Appliance repair runs on fast response and first-call resolution. TMI builds the dispatch, parts tracking, and follow-up systems that keep your technicians moving and your customers from calling a competitor.
Most shops run on tribal knowledge and sticky notes. When a tech misses a callback or orders the wrong part, you eat the cost. The work was done - the money just didn't show up.
Techs diagnose in the field but parts orders go through a chain of calls and texts. Wrong parts show up, right parts don't, and the customer waits three days for a 30-minute fix.
Customer calls in, gets told a tech will follow up, and nobody does. That job went to the next shop in the search results. No system tracked it. No one knew it was lost.
Routing five techs across a metro area without real-time visibility means two guys crossing town and one sitting idle. Labor costs climb while capacity sits unused.
Built for appliance repair operations running 3 to 50 technicians. Each system connects to the others so your dispatcher, techs, and parts desk work from one source of truth.
Assigns jobs to the nearest qualified technician, accounts for travel time and parts availability, and pushes updated schedules to mobile automatically.
Tech submits a diagnosis from the field, system cross-references the parts database, generates the order, and tracks delivery against the scheduled return visit.
Every inbound call and web inquiry is logged, assigned, and tracked. If no one responds within a set window, the system escalates before the lead goes cold.
Customers get automated updates when their tech is dispatched, when parts arrive, and when the job is complete - without anyone on your team sending a single text.
First-call resolution rate, average job time, callback rate, and parts accuracy tracked per technician. Spot who needs help before small problems become expensive ones.
Every completed job flows into invoicing automatically. Warranty work, service contracts, and retail repairs tracked separately so you know where every dollar came from.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.