Auto repair shops lose revenue to shop capacity management, parts ordering delays, and customers who never come back because no one followed up. TMI builds the intelligent infrastructure that maximizes bay utilization, automates customer communication, and keeps cars coming back without a service writer making calls.
Bay utilization, parts delays, and customer retention are all solvable with systems. Most shops don't have them.
Phone-in booking creates uneven shop loading - some days are packed, others have empty bays. Intelligent scheduling fills the shop based on job type and bay availability.
Waiting for parts is the single biggest cause of extended job cycle times. Proactive parts ordering based on diagnostic data reduces wait time and gets cars out faster.
The customer who came in for an oil change 8 months ago is due for a brake inspection. Without a system that tracks and follows up, that car goes to a competitor.
TMI builds the intelligent infrastructure that connects every function of your auto repair shops operation into a single layer that runs without constant manual management.
Online booking with bay utilization tracking. Appointment slots filled intelligently based on job type, technician availability, and shop capacity.
Appointment reminders, vehicle ready notifications, and follow-up sequences sent automatically throughout every job.
Scheduled maintenance tracking per vehicle with automated outreach when customers are due for their next service. Retention without a service writer making calls.
Parts requests triggered from repair orders and routed to supplier automatically. Expected arrival times updated in the job record in real time.
Inspection reports with photos sent to customers digitally. Approval tracked and repair orders updated automatically when customers approve work.
Per-bay utilization, average repair order value, and technician productivity tracked automatically. Know which bays, which techs, and which job types are making money.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.