Commercial maintenance companies win contracts on price and lose them on follow-through. TMI builds the operations layer that keeps every work order visible, every technician productive, and every client reporting accurate.
Commercial clients pay for service and documentation. When you can only prove one of the two, contract renewals get harder every year.
A client calls to ask if the quarterly HVAC inspection was done. Your tech says yes. Your records say it was scheduled. Nobody can produce a time-stamped completion report without digging for 30 minutes.
Managing techs across 40 commercial locations means constant phone calls to figure out who is where and what is next. Routing happens in someone's head and falls apart when that person is out sick.
An emergency call at one building pulls your best tech off a scheduled inspection at another. Preventive maintenance gets deferred until it becomes a repair, and the client notices the pattern.
Built for commercial maintenance companies that service multiple client sites and need every technician tracked and every service documented.
Every work order tied to a specific building, client, and contract. Nothing gets confused across sites. When a client asks what was done, the answer is ready in seconds.
Daily schedules built by location and job type. Techs know exactly where they are going and what they need before they leave the shop. Emergency calls get rerouted with minimum disruption to the rest of the day.
Every completed job generates a timestamped service record with tech name, work performed, and any issues found. Clients get documentation they can actually use. You get proof of performance at contract renewal.
PM schedules run automatically by building and equipment type. When a scheduled job gets bumped by emergency work, the system reschedules it and tracks the gap so nothing falls off the calendar permanently.
Monthly service summaries generated automatically from completed work orders. Clients see what was done, what is coming, and any deferred items. You stop spending hours building reports by hand each month.
Contract terms, service frequency requirements, and inspection deadlines tracked per client. The system flags when you are behind on a contractual obligation before the client figures it out first.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.