Container transport runs on tight windows and tight margins. Chassis availability, port gate times, and last-minute reroutes all collide - and your dispatcher is the only thing holding it together. When that breaks, the penalties arrive before the invoices do.
Every container move has five dependencies. Most companies track zero of them in real time - they find out about problems when a customer calls.
Free time runs out while drivers wait at the port. Nobody tracks it until the invoice arrives. By then there's no recourse - and no data to dispute the charge or prevent it next time.
Chassis pools move without warning. Drivers arrive at the terminal, the chassis isn't there, and the load sits. The delay ripples into delivery commitments and driver pay - all of it invisible until it's too late.
Load assignments, reroutes, and gate updates flow through individual phones. There's no record, no confirmation loop, and no way to see which driver got which instruction when a dispute surfaces.
Built specifically for container transport - from port gate tracking to chassis availability to detention dispute documentation.
The system tracks every container against its free time clock. When detention risk crosses a threshold, the dispatcher gets an alert with the driver's current position and the fastest route to the terminal.
Real-time chassis availability fed into dispatch so drivers aren't sent to empty pools. When availability shifts, the system reroutes before the driver leaves the yard.
Gate appointment times, vessel arrival updates, and terminal congestion data combined into a single view. Dispatch sequences pickups and drops around actual gate windows, not guesses.
Every load instruction, reroute, and status update captured and timestamped. When a customer disputes a delivery or a carrier disputes a fee, the record is complete and searchable.
Detention events, chassis splits, and accessorial charges documented automatically as they happen. The system builds the invoice while the driver is still on the road - no manual reconstruction after the fact.
Shippers see container location, ETA, and exception status without calling dispatch. Fewer calls in, faster resolution on exceptions, and documented delivery performance for contract renewals.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.