Elevator service is built on regulatory compliance and fast callback response. TMI builds the inspection tracking, modernization project management, parts logistics, and contract billing systems that keep your operation compliant and your customers' buildings moving.
Operating certificate expired because someone missed the inspection window. Building gets shut down, owner calls you furious, and you're explaining why your system didn't catch it. The answer - because there was no system - costs you the account.
Annual inspection due in March. Scheduling went to March 28. Inspector showed up, found a deficiency, repair took two weeks, certificate issued April 14. Building was operating without a valid certificate for six weeks. Nobody knew.
Elevator callbacks require the right tech with the right parts. When the first tech dispatched doesn't have the part, they leave, order it, schedule a second visit. Building is out of service for two days for a three-hour repair.
Multi-phase modernization jobs have no central record of completed work, pending items, parts on order, and remaining scope. GC and building owner have no visibility. Change orders aren't generated. Final billing is a reconstruction.
Built for elevator service companies managing 100 to 3,000 units. Covers compliance tracking, callback dispatch, modernization project management, parts logistics, and service contract billing.
Every unit tracked against inspection due dates and certificate expiration by jurisdiction. Inspections scheduled 60 days ahead of deadline. AHJ filing tracked to confirmation. Certificate status visible across all accounts in one view.
Callback logged, unit history pulled, common failure parts checked against truck inventory before dispatch. Closest qualified mechanic with the right parts assigned. One-trip resolution rate tracked per tech and per unit type.
Each modernization job tracked by unit with phase milestones, parts on order, completed work documentation, and open items. Building owner sees progress. Change orders generated from scope additions at the time they occur.
Parts tracked by unit make, model, and failure history. Critical spares stocked based on what actually fails in your territory - not vendor recommendations. Low-stock alerts triggered before the callback comes in for that part.
Every unit has a full service history - callbacks, PM visits, deficiencies, parts replaced, and inspection results. Mechanic arrives knowing what's happened to that unit in the last five years before they step in the pit.
Monthly maintenance, quarterly PM, and emergency service billed per contract terms automatically. Renewal conversations triggered 90 days before expiration. Accounts with open deficiencies flagged before renewal discussions start.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.