Forklift service companies live on preventive maintenance contracts and rapid breakdown response. Miss a scheduled PM and you hand your customer a reason to switch. TMI builds the scheduling, dispatch, and compliance systems that make sure every unit in your network gets serviced on time, every time.
Your techs are capable. The problem is administrative. PM schedules that drift, OSHA inspection records that are hard to produce, and billing that doesn't match service records - these are the things that erode customer confidence and invite competitors in.
You have 120 units under contract across 14 customer sites. Keeping every PM on schedule means tracking 120 individual service intervals while dispatching techs for breakdown calls that come in without warning. Without a system, PMs drift and customers notice before you do.
A customer's safety manager asks for service records on three units from the past 18 months. Your records are in a filing cabinet and three different spreadsheets. Pulling that documentation takes half a day and still doesn't look professional. Contracts are not renewed over moments like that.
Your technicians drive past each other's service locations because dispatch runs on phone calls and a whiteboard. One tech finishes a job 10 minutes from a breakdown call while another tech drives 45 minutes to respond. The inefficiency adds up to significant wasted labor every week.
Built for forklift service companies managing large unit counts across multiple customer sites - PM scheduling, compliance documentation, smart dispatch, and contract billing all in one place.
Every unit under contract tracked with its service interval. PMs scheduled automatically based on hours or calendar. Techs get their PM list for the week generated without a manager having to build it manually.
Inspection records, service reports, and safety check results stored digitally per unit. Customer compliance reports generated in minutes. When an OSHA audit comes, you're ready before the inspector walks in.
Breakdown calls matched to the nearest available tech based on live location and current job status. Response times cut significantly without adding headcount. Customers feel the difference.
Monthly contract invoices generated from actual service records. Every PM completed is billable proof. Disputes disappear when invoices match documented service history line by line.
Every service event, every part, every reported defect recorded against the specific unit. Repeat failure patterns identified before they become safety issues. Customer confidence earned through documented care.
Contract renewal dates tracked with outreach triggered 90 days ahead. Service history summary prepared for the renewal conversation. Retention rates improve when renewals aren't left to chance.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.