Industrial laundry is a service business built on predictability. Your customers need clean garments delivered on time, every time, or their operations grind to a halt. TMI builds the systems that make on-time delivery, accurate garment counts, and clean customer billing the standard - not the exception.
Industrial laundry looks like a logistics business. It is - and logistics businesses lose money on missed pickups, wrong counts, and billing that doesn't match what was actually delivered. Every one of those failures is recoverable with the right system behind it.
A route driver picks up 140 pieces and delivers 138. The customer says they're short two jackets. Your billing shows 140. Someone is wrong, and without item-level tracking you can't prove it either way. Disputes happen monthly and resolution is slow.
Routes built from habit rather than optimization. A driver misses a stop because he's running late from traffic and doesn't have a system to flag the miss and reschedule it. The customer's crew shows up Monday morning without clean uniforms and calls to cancel the contract.
Garments get lost, damaged, or worn out. Replacements ordered and charged to the wrong account or not charged at all. Over the course of a year, the replacement cost that should be billed to customers goes unrecovered and eats directly into margin.
Built for industrial laundry operations managing multiple routes, large garment inventories, and demanding industrial customers who need reliable service and clean billing.
Each garment tracked through the cycle from pickup to delivery. Counts verified at the driver level. Discrepancies flagged immediately. Disputes resolved with documented chain of custody instead of arguments.
Routes built around actual stop density, delivery windows, and driver capacity. Missed stops logged and rescheduled automatically. Drivers get their route sequenced for efficiency, not just habit.
Each account's garment inventory, service history, and billing terms in one place. Contract terms enforced automatically. Account managers have the full picture before they make a renewal call.
Lost and damaged garments logged at the point of discovery. Replacement cost calculated against the customer's contract terms. Invoiced automatically. No more replacement costs absorbed silently into your cost of goods.
Processing volume tracked by shift, machine, and garment type. Bottlenecks identified before they create delivery failures. Labor planned against actual processing volume rather than estimates.
Contract end dates tracked with automated renewal outreach 60 days ahead. Service history and pricing summary prepared for renewal conversations. Retention rates improve when renewals aren't discovered at expiration.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.