Route density, driver productivity, and failed delivery rates determine whether last-mile is profitable. TMI builds the intelligent systems that optimize every route, automate customer communication, and surface the exceptions that cost you money before they compound.
Failed deliveries, unoptimized routes, and manual dispatch decisions are the difference between profitable and losing money at scale.
Manual routing takes time every morning and still leaves density gaps. A dispatcher planning 40 routes can't factor real-time traffic, time window constraints, and driver familiarity simultaneously. The result is wasted miles and overtime.
A failed delivery attempt costs $15-25 in re-delivery expense and creates a customer service issue. Most operations don't have a system that proactively reduces failure rates through customer communication before the driver arrives.
You find out a driver had a bad day when you review the data tonight. By then the route is done, the overtime is incurred, and the complaints are in. Real-time visibility changes when you can intervene.
TMI builds the intelligent infrastructure that connects every function of your last-mile delivery operation into a single layer that runs without constant manual management.
Dynamic daily routing that factors traffic, time windows, package density, and driver familiarity. Routes generated automatically each morning, adjusted in real time when exceptions arise.
Automated delivery window notifications, real-time tracking links, and failed attempt communications sent without dispatcher involvement.
Real-time visibility on stop progress, idle time, and route deviation. Exceptions flagged before they become overtime or missed SLAs.
Automated failed attempt workflows including customer notification, re-delivery scheduling, and exception routing to third-party pickup options.
Photo POD capture, signature collection, and claim documentation - all digital, all searchable, all attached to the right shipment record automatically.
Per-route, per-driver, and per-customer profitability tracking. Know which routes are winning and which delivery patterns are destroying margin.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.