Spring arrives and your lot fills up overnight. RV repair shops face a unique problem: extreme seasonal demand, complex multi-system units, and customers whose trip dates are non-negotiable. TMI builds the operating layer that keeps you moving when volume spikes.
RVs are houses on wheels. Every repair order can involve plumbing, electrical, propane, slide mechanisms, chassis, and appliances - often all at once. Managing that complexity without a system means jobs stall, parts get lost, and warranty claims get missed.
A single RV service visit can involve 6 different systems and 4 different technicians. Without a clear handoff system, work gets duplicated or dropped. Customers pick up units that still have open items because nobody had the full picture.
Manufacturers have claim windows. If you don't document the defect, submit photos, and file within the required period, you eat the cost. Most RV shops are losing thousands per month in unclaimed warranty work simply because the process isn't built into the workflow.
You're booked six weeks out in April and slow in November. Without a system to manage the waitlist, capture deposits, and sequence jobs efficiently, your busy season turns into customer complaints about missed promised dates and your slow season means no visibility into what's coming.
Designed for the specific operating rhythm of an RV shop - complex jobs, multi-system repairs, warranty documentation, and seasonal demand all managed in one place.
One repair order, multiple system checkboxes, multiple tech assignments. Every open item tracked to completion. No unit leaves with unresolved work because the checklist is part of the close process.
Defect photos, part numbers, repair descriptions, and submission deadlines tracked per claim. The system flags warranty-eligible repairs at intake. Revenue that was walking out the door gets captured.
Waitlist management with deposit capture. Jobs sequenced by complexity, parts lead time, and customer drop-off dates. You can see 8 weeks out and manage customer expectations before they become complaints.
Common parts stocked by RV brand and year. Specialized parts ordered with lead time alerts tied to customer promise dates. No more surprises on long-lead items that push jobs past their window.
Owners get updates when diagnosis is complete, when parts arrive, and when their unit is ready. RV customers plan trips around delivery dates. Keep them informed and they stay calm.
Tech certifications by system type stored and tracked. The right tech assigned to the right system. When a cert expires, the system flags it before it becomes a warranty or liability issue.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.