Security installation is a two-sided business - you make money on the install and you make money on monitoring. TMI builds the systems that move jobs from sale to activation faster and ensure every installed account generates the recurring revenue it should.
System installed, customer happy, monitoring account never activated. Nobody caught it. You installed a system that's running dark and the monthly revenue never started. That's the most expensive kind of lost sale - you already did the work.
Technician installs the system, paperwork goes to the monitoring department, and somewhere in the handoff the account doesn't get activated. The customer assumes it's working. You don't know it isn't.
Commercial security installations require permits in most jurisdictions. When the permit status isn't tracked, jobs get scheduled before the permit is approved, the tech shows up, and the work can't start. Labor wasted, customer frustrated.
Panel trips, sensor failures, camera offline - service calls happen. When the tech dispatched to fix a recurring problem has no history of the previous three calls on that system, they start from scratch every time.
Built for security system companies installing 20 to 500 accounts per month. Manages the pipeline from signed contract to active monitoring account with no manual handoffs required.
Every sold account tracked from signed agreement through permit, scheduling, installation, inspection, and monitoring activation. Status visible to everyone. Nothing moves to the next stage until the current one is documented and complete.
Installation completion triggers an automatic check against the monitoring platform to confirm the account is active and communicating. If it isn't, alert goes out before the customer calls wondering why their panel isn't responding.
Permit applications tracked by jurisdiction with turnaround expectations. Installation scheduling tied to permit approval status. Inspection dates coordinated and confirmed before the tech drives to the site.
Every panel, sensor, camera, and controller tied to the account record with install date, firmware version, and service history. Tech dispatched to a service call arrives with full context on that system.
Monitoring contract terms, monthly billing amounts, and renewal dates tracked per account. Accounts approaching renewal flagged 60 days out. Cancelled accounts flagged immediately for win-back outreach.
Installation and service calls assigned based on tech certification level, location, and equipment familiarity. Territory coverage tracked so response time stays consistent across your service area as you grow.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.