Towing is a speed business. The company that gets there first wins the call. TMI builds the dispatch, driver tracking, impound management, and billing systems that keep your operation clean from call intake to payment.
Every minute of response time is a lost call. Every impound record that doesn't make it to invoice is revenue you earned and didn't collect. Both problems are operational, not driver problems.
Dispatcher picks a driver by habit while a closer truck sits idle two miles away. The caller waited six more minutes and called someone else by the time your driver arrived.
Car comes in, gets logged on a clipboard, paperwork gets shuffled, and when the owner shows up to pay, the lot fee calculation is wrong - or the car isn't even in the system.
Motor club calls don't always pay the same rate, and the paperwork to prove what was done gets lost between the truck and the office. Underpayments go unchallenged because nobody's tracking them.
Built for towing operations running 3 to 40 trucks. Connects dispatch, driver location, impound records, and billing in one system so nothing falls through the cracks.
Incoming call triggers an automatic check of driver locations and availability. Closest qualified driver gets the assignment with address and notes pushed to their phone instantly.
Every vehicle logged on intake with photos, condition notes, and lot location. Storage fees calculated automatically. Owner lookup, release authorization, and payment all handled from one screen.
Each motor club job tracked against contracted rates. Discrepancies flagged before you accept payment. Paperwork generated from the job record with no manual reentry.
Response times, jobs completed, mileage, and overtime tracked per driver. Identify the patterns behind your fastest and slowest response times and fix them with data.
Caller gets an automated text when the driver is assigned, when they're en route, and when they're 10 minutes out. Cuts inbound calls to your dispatcher in half.
Truck mileage and usage tracked against maintenance intervals. Service reminders issued before trucks go out of compliance and before the breakdown happens on a roadside call.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.