Seasonal demand doubles your call volume overnight. Maintenance agreements live on spreadsheets. Dispatch needs refrigerant certs you can't always find. TMI builds the systems that hold your operation together when everything is happening at once.
Summer AC calls and winter heat emergencies arrive in waves. The shops that lose jobs aren't slower -- they're running on manual systems that can't scale when the phone doesn't stop ringing.
You can't send just anyone to a commercial chiller or a brand-specific warranty call. Knowing which tech has the right cert, the right training, and the nearest position -- that's a problem most dispatchers solve by memory. Memory breaks when it's 95 degrees and 40 calls are queued.
You've got 300 maintenance customers on a spreadsheet. Some are annual, some are semi-annual, some are overdue by four months. The revenue is there -- but collecting it requires someone manually cross-referencing dates and making calls. Most shops lose 20-30% of that contract revenue to administrative gaps.
A midnight heat-out call in July isn't optional. But inserting it into a full schedule means three other customers get pushed, no one is notified, and the dispatcher spends an hour on the phone explaining delays. There's no system -- just a dispatcher making it work.
Most software covers one slice. TMI builds the infrastructure that connects every function of an HVAC business into a single operating layer that doesn't require constant manual management.
Equipment replacement quotes generated from system age, model, and job history. Maintenance agreement proposals sent automatically after diagnostic visits. No manual pricing lookups, no quotes sitting in draft.
Estimating & Job Costing →Cert-aware dispatch matches the right tech to every job -- refrigerant handling, brand authorizations, warranty eligibility. Emergency calls inserted automatically with rerouting and customer notifications handled in the same action.
AI Dispatch & Scheduling →Invoice generated at job close with parts, labor, and any add-ons captured in the field. Maintenance agreement renewals billed automatically on schedule. No invoice lag, no chasing receivables.
Invoice & Payment Automation →Seasonal tune-up campaigns sent to your customer base before demand peaks. Review requests triggered post-job. Past customers re-engaged before they call a competitor. Your reputation and pipeline build without manual effort.
Customer Feedback & CRM →Techs log parts used, time on site, and job notes from their phone. No paperwork, no callbacks to the office for part numbers. Inventory deducted automatically. Job history accessible at the next visit.
Field Data Capture →Maintenance agreement renewal rates, seasonal revenue curves, tech productivity, and callback rates in one dashboard. Know which techs are generating callbacks and which agreements are lapsing before they become lost revenue.
Analytics & Reporting →These aren't features in a SaaS tool. These are custom-built systems that fit your operation -- designed around how your HVAC company actually runs, not how software companies think it should.
Job assignments matched to tech certifications, brand authorizations, and live location automatically.
Invoices generated at job close with parts and labor captured in the field. Collected before the truck leaves.
Tracks every agreement, triggers visits, sends renewal invoices, and flags lapses before revenue walks out.
System age, model, and efficiency data used to generate replacement proposals on-site or post-diagnostic.
Finds unbilled parts, missed add-ons, and maintenance visits that completed but never invoiced.
Parts used in the field deducted automatically. Reorder alerts triggered before techs run out on a call.
Techs log work, parts, readings, and photos from the field -- no paperwork, no end-of-day reconciliation.
Jobs per day, callback rates, average ticket value, and cert coverage tracked per technician in real time.
Pre-summer AC tune-up and pre-winter heating campaigns sent to your customer base automatically.
EPA 608, contractor licenses, and manufacturer authorizations tracked with expiration alerts.
One call. We walk every process, bottleneck, and gap in your workflow. Nothing gets assumed. Nothing gets skipped.
Custom AI infrastructure built specifically for how you operate. Done for you. 14 days max. No templates. No generic software.
Your team gets trained. The system runs. We stay on for support. You never deal with a generic software vendor again.
Routes techs by cert, location, and current job - no calls back to the office to check who knows refrigerants.
Tracks every MA, sends renewal reminders, and books follow-ups automatically without your office staff chasing.
Monitors call volume trends and pre-schedules labor before demand spikes. You know what is coming before the phone rings.
Logs field time automatically. Captures drive, job time, and parts usage without paper tickets or memory.
Sends appointment confirmations, tech-on-the-way alerts, and post-job follow-ups automatically in your voice.
Flags jobs closed below estimate, missed add-ons, and agreements not renewed. You see what slipped before the month closes.
We build a capacity and scheduling layer that monitors incoming call volume and automatically adjusts job assignments based on availability, cert requirements, and geography. When demand doubles overnight, your dispatch adapts.
Yes. The system maintains a live skill and certification profile for each tech and routes jobs accordingly. If a job needs EPA 608, only the right people get dispatched. No manual checking.
We build an automated renewal and scheduling loop. Every active MA gets a renewal reminder at the right interval, and a follow-up booking goes out automatically. You stop leaving agreement revenue on the table.
We build around what you already have. This is custom infrastructure, not a replacement app your team has to relearn from scratch.
14 days from the mapping call to deployment. That includes building, testing, and training your team.
Tell us how your HVAC operation runs today. We'll map where the gaps are costing you and build a plan to close them.
Every engagement is different. Whether you need the full operating system or one agent solving one problem - we have a format that fits where you are right now.
One engagement. Every system. TMI designs, builds, and installs your complete AI operating system - from lead intake to final output. You own it. It runs without us once it's live.
Book a Strategy Call →Pre-configured intelligent systems built for your industry. The highest-impact functions deployed faster - starting with what moves the needle most for your operation and expanding from there.
See What's Included →One agent. One problem. Purpose-built AI for the specific friction point costing your business the most right now - dispatch, estimating, follow-up, compliance, or anywhere else it's bleeding.
Start With One Agent →Agencies and consultants can license TMI's proven systems to deploy for their own clients - under your brand or ours. Done-for-you infrastructure you didn't have to build from scratch.
Inquire About Licensing →Not sure which format is right for where you are? Every engagement starts with a strategy call. We'll tell you exactly what to build and in what order.
Book a Strategy Call →
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