Residential emergencies don't wait. Commercial maintenance contracts need to be managed, not chased. And a tech running out of parts mid-job costs you more than the parts themselves. TMI builds the operating infrastructure plumbing companies have never had.
Parts not logged. Add-ons not priced. Commercial maintenance contracts tracked by memory. Most plumbing shops are running wide open and still wondering why the margins don't reflect the volume.
It's a system problem. When techs pull parts from their van without logging it, you don't know what's depleted until someone can't finish a job. A $14 fitting costs you a second dispatch, a customer callback, and two hours of labor. Most shops lose 8-12% of job revenue to untracked material consumption every month.
Some techs price by the hour. Some use flat rate. Some have the book memorized. Some don't. The result is inconsistent quotes, customer confusion on price differences, and margin variance of 15-25% across the same job type depending on who shows up. That's not a training problem -- it's a pricing system problem.
You've got 50 commercial accounts that are supposed to get quarterly check-ins. Half are behind. The invoices go out late because someone has to manually pull the account history and build the visit record. Revenue that should be automatic is instead manual -- and it shows in the collection rate.
Most software covers one slice. TMI builds the infrastructure that connects every function of a plumbing operation -- from emergency dispatch to commercial contract billing -- into one system that runs without manual oversight.
Flat-rate pricing built into the system -- every tech quotes from the same book. Estimates generated on-site from the field app. No inconsistency, no negotiating against your own pricing.
Estimating & Job Costing →Emergency calls inserted into optimized routes automatically. Nearest available tech dispatched in seconds. Commercial maintenance visits scheduled to contract cadence without manual coordination.
AI Dispatch & Scheduling →Invoice generated at job close with every part and labor item captured in the field. Collected before the tech leaves. Commercial contract invoices sent automatically at the contract interval -- no manual billing.
Invoice & Payment Automation →Review requests sent post-job. Past residential customers re-engaged for water heater replacements and drain service. Commercial account renewals triggered automatically before they lapse.
Customer Feedback & CRM →Techs log every part used, every hour worked, every add-on suggested. Van stock deducted in real time. No end-of-day paperwork, no part reconciliation at the shop on Friday afternoon.
Field Data Capture →Callback rate by tech, parts cost as a percent of revenue, commercial contract renewal rates, and emergency premium capture -- all in one dashboard. Know where the margin is going before the month closes.
Analytics & Reporting →These aren't features in a SaaS tool. These are custom-built systems designed around how a plumbing company actually operates -- from the first emergency call to the last commercial invoice of the quarter.
Nearest available tech dispatched automatically. Schedule rerouted and customers notified in the same action.
Invoice built in the field at job close. Payment collected before the tech drives away. Zero receivables lag.
Parts logged at use. Van stock deducted automatically. Reorder alerts before techs hit empty on a call.
Every tech quotes from the same book. Consistent pricing, consistent margin, no negotiating against yourself.
Contract cadence tracked, visits scheduled, invoices sent automatically. No accounts falling behind.
Catches unbilled parts, missed add-ons, and jobs that closed without capturing everything on the ticket.
Techs log work, parts, photos, and time from the field -- no end-of-day paperwork, no office callbacks.
Callback rate, average ticket value, parts cost, and jobs per day tracked per technician in real time.
Past customers contacted for water heater service, drain maintenance, and contract renewals on autopilot.
Plumbing licenses, backflow certifications, and insurance docs tracked with automatic expiration alerts.
One call. We walk every process, bottleneck, and gap in your workflow. Nothing gets assumed. Nothing gets skipped.
Custom AI infrastructure built specifically for how you operate. Done for you. 14 days max. No templates. No generic software.
Your team gets trained. The system runs. We stay on for support. You never deal with a generic software vendor again.
Gets the nearest available tech on emergency calls in under two minutes. No hold time. No missed calls after hours.
Tracks truck stock and warehouse inventory per job. Crews pull what they need and the system reorders automatically.
Builds and manages recurring service programs for commercial accounts. Inspections book themselves. Nothing slips.
Before and after photos, scope notes, and material lists captured automatically at the job site. No paperwork at the end of the day.
Invoices go out when the job closes. Overdue accounts get follow-up automatically. Cash flow stops waiting on office staff.
Every job, part, and tech visit on record for every customer. Techs arrive knowing the history. No starting from scratch.
We build a routing layer that handles after-hours calls automatically - capturing the issue, locating the nearest available tech, and confirming response time without a dispatcher on the phone.
Yes. Residential and commercial workflows run on the same system with different logic. Commercial accounts get recurring maintenance scheduling; residential gets faster dispatch and billing.
Each truck has a parts profile. When a tech pulls parts on a job, the system updates the truck stock automatically and triggers reorders when levels drop below threshold.
Every callback gets tied back to the original job and tech. Pattern problems surface in the data before they turn into a complaint call or a rework cost you absorb silently.
14 days from the mapping call. That covers the full build, testing, and team training.
Tell us how your plumbing operation runs today. We'll find where revenue is leaking and build the systems to close it.
Every engagement is different. Whether you need the full operating system or one agent solving one problem - we have a format that fits where you are right now.
One engagement. Every system. TMI designs, builds, and installs your complete AI operating system - from lead intake to final output. You own it. It runs without us once it's live.
Book a Strategy Call →Pre-configured intelligent systems built for your industry. The highest-impact functions deployed faster - starting with what moves the needle most for your operation and expanding from there.
See What's Included →One agent. One problem. Purpose-built AI for the specific friction point costing your business the most right now - dispatch, estimating, follow-up, compliance, or anywhere else it's bleeding.
Start With One Agent →Agencies and consultants can license TMI's proven systems to deploy for their own clients - under your brand or ours. Done-for-you infrastructure you didn't have to build from scratch.
Inquire About Licensing →Not sure which format is right for where you are? Every engagement starts with a strategy call. We'll tell you exactly what to build and in what order.
Book a Strategy Call →
TMI