AI Operating Systems for Utilities Companies | TMI Technology
Industry Focus

Utilities & Power

Electric, gas, water, and telecommunications utilities managing infrastructure across large service territories. We build the systems that coordinate field crews, track assets, and keep compliance filed - so the operation runs whether the supervisor is on-site or not.

The Problem

The operational gap in utilities

Large service territories, aging infrastructure, regulatory complexity, and dispersed field crews create coordination and compliance pressure that generic software wasn't designed for.

01

Field crews dispersed across territories without visibility

Dozens of technicians working across hundreds of square miles, each with their own work orders, tools, and schedules - coordinated by dispatchers who are managing everything on phone calls and spreadsheets that don't tell you where anything actually is.

02

Compliance documentation that never stops

NERC, EPA, FERC, and state PUC requirements produce a continuous stream of documentation obligations. When it's tracked manually - across emails, binders, and disconnected systems - something always slips, and the penalties are real.

03

Aging infrastructure with no predictive visibility

Transformers, lines, meters, and substation equipment that fails on its own schedule - not yours. Without systematic asset health tracking, maintenance is reactive, outages are surprises, and capital planning is guesswork.

What We Build

intelligent systems built for utility operations

Work Order Management

Service requests, maintenance work orders, and emergency dispatch managed in one system - automatically routed to the right crew with the right equipment, in real time.

Asset Health Monitoring

Infrastructure assets tracked across your territory - with condition data, maintenance history, and predictive failure alerts before outages happen.

Compliance Automation

NERC, EPA, FERC, and state regulatory documentation generated and filed automatically - so audits don't require a week of pulling records together.

Field Crew Coordination

Technician scheduling, certification tracking, and territory routing automated across service areas - dispatchers see the full picture, not just what fits on one screen.

Field Data Capture

Inspection results, meter readings, and service records captured in the field and synced automatically - no manual data entry back at the office.

Operational Intelligence

Service territory performance, outage patterns, crew productivity, and infrastructure health in one dashboard - available from the office or the field.

40%
Faster work order cycle times
65%
Less compliance documentation time
Real-time
Field crew and asset visibility
6 wks
Average to live
The Platform

Your entire network. One live view.

Network overview map, outage management, system reliability, asset health, crew status, and your AI operations engine - all connected, all real time.

TMI Utilities Intelligence - network overview map, outage management, system reliability, AI operations engine
Utilities Command Center - Network Map, Outage Summary, SAIDI Reliability, AI Engine
Built for You

Systems built for utilities.

Every system designed around the operational reality of utility work - large territories, aging assets, non-stop compliance, and field crews that need to move without waiting for the office.

How It Works

Three steps. Your operation, automated.

01

Map your operation

One call. We walk every process, bottleneck, and gap in your workflow. Nothing gets assumed. Nothing gets skipped.

02

We build it

Custom intelligent infrastructure built specifically for how you operate. Done for you. 14 days max. No templates. No generic software.

03

You run it

Your team gets trained. The system runs. We stay on for support. You never deal with a generic software vendor again.

Key Systems

What gets built for your operation.

Work Order Management

Field work orders created, assigned, and tracked from dispatch to close automatically. No paper. No calls back to the office for updates.

Crew Scheduling and Dispatch

Routes field crews based on location, skill, and current job status. Emergency work gets the nearest qualified crew without a dispatcher working the phones.

Asset and Infrastructure Tracking

Equipment age, service history, and inspection records maintained automatically. Maintenance needs surface before failures happen.

Compliance and Inspection Logging

Regulatory inspections, test results, and corrective actions logged at the time they happen. Compliance records are always current.

Customer Service Request Routing

Service requests get logged, prioritized, and dispatched automatically. High-priority issues reach field crews without queue delays.

Contractor and Vendor Coordination

Contractor work orders, delivery schedules, and performance tracking in one place. You know what is outstanding without chasing.

Common Questions

What operators ask us.

We build a digital work order system that creates, assigns, and tracks field jobs from the moment they open to the moment they close. Status is always visible. No paper. No phone updates.

Yes. Inspection results, test records, and corrective action documentation get captured automatically and stored against the relevant asset or permit. Audit preparation becomes a report pull, not a file search.

Emergency requests trigger automatic dispatch to the nearest qualified crew. Response time tracking starts immediately. SLA records are always current.

Every asset gets a service history and inspection record. Maintenance intervals trigger alerts automatically. You know what needs service before it fails.

14 days from the discovery call to deployment, including training for field and dispatch staff.

The digital workforce

Hire an office, not a tool.

Beyond the systems, TMI installs entire offices, staffed by digital workers that own a whole function end to end and run inside the same operating layer. Start with the one that fixes your most expensive problem.

Sales Office
Answers every lead, qualifies it, books the job, and never lets a follow-up slip.
Dispatch Office
Estimates, schedules, dispatches, and keeps the customer updated, so the board fills itself.
Customer Success Office
A front desk that never closes. Calls, texts, chat, and reviews answered and resolved.
Back Office
Invoicing, AR, collections, and bookkeeping, run for you so the money side never slips.
Operations Office
Scheduling, documentation, vendors, and job costs coordinated so work routes itself.
Executive Office
A chief of staff for the owner. The numbers and decisions you need, on your phone each morning.
See the full digital workforce →
Get Started

Ready to run a tighter operation?

Tell us about your territory. We'll build around your infrastructure, your crews, and the regulatory environment you operate in.

How We Work

Delete. Connect. Build. In 30 days.

Every engagement starts with the Complete Audit. We map exactly how your business runs, then delete the software you don't use, connect what's left, and build the systems and AI that run it. You own what we build.

01 · Delete

Cut the dead weight

We audit your stack and cut the software nobody uses. Less to manage and smaller bills, from day one.

02 · Connect

One system

We wire what is left into one operational layer, so nothing lives in a silo and the whole operation is visible.

03 · Build

Systems that run it

We build the systems and AI that run the work you used to run by hand. Deployed, your team trained, handed over.

One door in. Every engagement starts with the Complete Audit: a detailed map of your operation, your Intelligence Score, and the 30-day plan to fix it.

Take the intelligent company audit →

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