Field crews dispatched without phone calls. Assets maintained before they fail. Compliance reports generated automatically. TMI builds the operational infrastructure electric, gas, water, and telecom utilities run on.
The field operations problem is not the grid. It is the coordination layer on top of it - dispatch, maintenance scheduling, compliance tracking, and outage response - that still runs on phone calls, spreadsheets, and institutional memory.
A third of utility field dispatches are for issues that could be diagnosed remotely, handled by a closer crew, or deferred without service impact. The cost is not just fuel - it is crew time, overtime risk, and deferred work on assets that actually need attention.
Fixed-interval maintenance schedules were designed around paper records and gut instinct. Assets that are fine get inspected on schedule. Assets that are actually degrading do not get looked at because the system does not know they should.
NERC deadlines, state PUC reporting cycles, environmental permit renewals - these are tracked in spreadsheets maintained by people who also have other jobs. When someone leaves, the institutional knowledge about what is due and when goes with them.
When an event hits, the quality of the response depends entirely on who picks up the phone. There is no system triage. No automatic crew grouping by geography. No customer communication that goes out without someone manually updating a status page.
Every system TMI builds for utilities is designed around how field crews, control rooms, and compliance teams actually work - not around what a generic enterprise platform can be configured to do.
Routes field crews based on real-time location, certification level, job priority, and travel time. Eliminates the manual dispatcher function for routine work orders. Right crew, right asset, no phone calls.
Generates work orders based on usage data, inspection history, and failure pattern models rather than fixed calendar intervals. Assets get attention when they need it, not when the calendar says so.
Tracks NERC requirements, state PUC reporting cycles, permit renewals, and inspection certification deadlines. Reports generated automatically. Deadlines flagged before they become violations.
Automatically triages incoming outage reports, groups events by geography and probable cause, dispatches the appropriate crew tier, and pushes customer communication without manual control room intervention.
Tracks work orders from creation through completion, manages permit applications and status, and ensures all field documentation is captured before a job closes. No paper. No chasing signatures.
Gives operations leadership a live view of field activity, asset health distribution, compliance status, and crew utilization across the entire service territory. One screen instead of six systems.
IBM Maximo, SAP PM, and Cityworks are tools that require you to build on top of them. TMI builds the system for you.
| Capability | TMI | IBM Maximo | SAP PM | Cityworks |
|---|---|---|---|---|
| Built for your specific operation | Yes | Configure yourself | Configure yourself | Limited |
| Predictive maintenance scheduling | Yes | Add-on module | Add-on module | No |
| Automated compliance reporting | Yes | Manual | Manual | Partial |
| Outage response automation | Yes | No | No | No |
| Weeks to live, not months | 8-14 weeks | 6-18 months | 12-24 months | 3-9 months |
| No enterprise license fee | Yes | $100K+ annually | $200K+ annually | $50K+ annually |
A focused working session with your operations team. We map your current dispatch process, maintenance workflows, compliance exposure, and data environment. You get a full system blueprint with implementation pricing. $997, and you own the output.
TMI builds your systems against your actual data - your asset registry, your crew certifications, your regulatory calendar. Integration with existing SCADA, GIS, CMMS, or billing platforms happens in this phase. Most utilities go live in 8 to 14 weeks.
Your systems run. Dispatch intelligence routes crews. Maintenance schedules generate automatically. Compliance reports go out on time. When your operation changes, we adjust the systems. You are not on your own after go-live.
Utilities see the most value from field crew dispatch intelligence, predictive asset maintenance, and automated compliance reporting. These three systems eliminate the largest sources of unplanned cost - unnecessary truck rolls, reactive equipment failures, and regulatory penalty exposure. The ROI on dispatch intelligence alone typically covers the full cost of implementation within the first year.
TMI's dispatch intelligence layer routes field crews based on real-time location, job priority, skill certification, and travel time. It pulls from your work order queue, checks crew availability against certifications required for each job type, and assigns and routes automatically for routine work orders. Dispatchers focus on exceptions and emergencies instead of managing routine scheduling by hand.
TMI connects to your existing asset registry and maintenance logs to build predictive maintenance schedules. Rather than fixed calendar intervals, work orders are generated based on usage data, inspection history, and failure pattern models specific to your asset classes. Transformers, switching equipment, pipeline segments, and telecom infrastructure all have different failure signatures - the system learns them over time and surfaces maintenance needs before they become outages.
TMI tracks NERC reliability standards, state PUC reporting cycles, environmental discharge permit limits, inspection certification deadlines for field crew qualifications, and permit renewal windows for infrastructure projects. Reports are generated automatically and flagged before deadlines - not after a violation has already occurred. The system maintains an audit trail of all compliance activity.
Yes. TMI builds outage response workflows that automatically triage incoming outage reports, group events by geography and likely cause, dispatch the appropriate crew tier, and update customer-facing communication channels without manual intervention from a control room operator. The system handles the coordination layer so your crew supervisors can focus on the technical work of restoring service.
IBM Maximo is an asset management platform that gives you a database and a set of configuration tools. You hire a team of consultants to build workflows on top of it over 12 to 18 months. TMI builds the workflows for you - designed specifically for your utility operation, your asset classes, and your regulatory environment. You get a running system, not a software license with an implementation project attached.
Most utility implementations go live within 8 to 14 weeks. The timeline depends on the number of asset classes in scope, the quality of existing data in your current systems, and which platforms we are integrating with - SCADA, GIS, an existing CMMS, or billing infrastructure. The Audit session produces a realistic timeline specific to your environment before any build work begins.
Every engagement starts with The Audit at $997. That session maps your current operation, identifies the highest-value automation opportunities, and produces a full system blueprint with implementation pricing. You own the blueprint whether you build with us or not. Build engagements for utility operations typically range from $25,000 to $85,000 depending on scope, with ongoing support retainers available after go-live.
A single working session that maps your operation and produces a complete system blueprint. $997. You own the output either way.
TMI