First on scene. Supplements captured. Documentation that wins claims. TMI builds the operational infrastructure fire and water damage restoration companies use to respond faster, recover more revenue per claim, and run the insurance process without the chaos.
The company that arrives first after a loss event captures the job. The company that documents best captures the full value of that job from insurance. Most restoration operators are only winning one of those two competitions consistently.
A homeowner with an active water loss calls the company that answers and dispatches fast. The mitigation market is winner-take-all at the moment of the call. Restoration companies that have automated dispatch - with crew confirmation, ETA to customer, and job briefing to the tech - are consistently faster than those running on phone trees and callbacks.
The average restoration claim has 15-25% in legitimate supplement revenue that gets left behind because the line items were not in the original scope, the documentation does not support them, or the project manager did not have time to build the supplement before moving to the next job. That is not the insurer being difficult - it is the operation failing to capture what it earned.
Moisture readings taken in the field. Equipment logs kept in handwritten notes. Photo sets transferred off phones at the end of the week. When a claim is challenged six weeks after the work is done, the documentation package is assembled from memory, partial records, and whatever photos survived the phone backup. That is not a documentation failure - it is a systems failure.
Adjuster follow-ups. Authorization requests. Supplement submissions. Approval tracking. Final billing. In most restoration companies, this queue lives in a project manager's email inbox and moves forward only when that PM has time to push it. Claims cycle time is directly correlated with how organized the PM is on any given week.
Emergency response, insurance workflow, supplement capture, and documentation systems built for the specific demands of fire and water damage restoration - not adapted from a generic CRM or field service platform.
Routes inbound loss calls to the on-call crew automatically. Sends customer confirmation with ETA. Notifies crew with job details and property access information before they are on the road. Speed from call to crew departure is the single biggest factor in market share growth.
Maps your entire claim lifecycle - assignment, authorization, scope, supplements, approvals, final payment - and builds automation that pushes each stage forward without manual follow-up from your PMs. Adjuster communications and documentation submissions happen on schedule.
Cross-references your scope against Xactimate line items, flags common omissions for your job types, and generates supplement documentation in the format adjusters process fastest. The system ensures nothing gets missed in the estimate your team produces.
Gives your operations team a live view of every claim in the portfolio - where it is in the insurance process, what is pending, what is overdue, and what needs attention. Claims do not stall because no one noticed they were waiting on something.
Manages subcontractor scheduling for specialty trades in the reconstruction phase. Insurance and license verification tracked automatically. Subcontractor invoices matched against documented completion before routing for approval and payment.
Keeps property owners informed throughout the mitigation and reconstruction process with automated status updates. Post-project reviews, referral requests, and reengagement campaigns for insurance agents and adjusters run automatically after job close.
Dash and Encircle help you document work. TMI builds the systems that turn documentation into captured revenue and faster dispatch.
| Capability | TMI | Dash | Encircle | DocuSketch |
|---|---|---|---|---|
| Automated emergency dispatch | Yes | No | No | No |
| Supplement capture logic | Yes | No | No | No |
| Insurance workflow automation | Yes | Partial | No | No |
| Claims progress dashboard | Yes | Basic | No | No |
| Revenue analytics by claim type | Yes | No | No | No |
| Built for restoration revenue, not just docs | Yes | Docs only | Docs only | Docs only |
A working session that maps your current dispatch process, insurance workflow, supplement capture rate, documentation gaps, and carrier relationships. You get a complete system blueprint with implementation pricing. $997, and the blueprint is yours either way.
TMI builds your dispatch automation, insurance workflow, supplement logic, and documentation systems against your actual operation - your carrier relationships, scope methodologies, and existing documentation tools. Most implementations go live in 8 to 12 weeks.
Dispatch is automated. Insurance workflows advance without PM-managed follow-ups. Supplements are captured before they are missed. Documentation compiles in real time. Your PMs run jobs instead of managing a process queue that should be running itself.
Emergency dispatch speed and supplement capture deliver the highest ROI for restoration operators. Being first on scene after a loss event captures the job before any competitor can respond - for mitigation work, the first company through the door with a signed authorization almost always gets the full restoration. Supplement capture recovers 15-25% additional revenue per claim that would otherwise be left because line items were missed or documentation did not support them.
TMI builds a supplement capture layer that cross-references your scope of work against Xactimate line items for your job type, flags common omissions based on the scope that was written, and generates supplement documentation in the format insurance adjusters process fastest. The system does not replace your estimator - it functions as a check layer that ensures nothing gets missed before the initial scope goes to the carrier and again when field conditions change during mitigation.
TMI builds emergency dispatch workflows that route inbound loss calls to the on-call crew automatically based on call type and geography, send immediate confirmation to the property owner with estimated arrival time, and notify the dispatched crew with job details, property access information, and any prior claim history before they are on the road. The speed from call to crew departure - and the professionalism of the customer communication in those first minutes - is the single biggest determinant of whether a homeowner stays with you through reconstruction.
TMI maps your entire insurance claim lifecycle from first contact to final payment and builds automation that pushes each stage forward on schedule. Adjuster communication sequences go out at the right intervals. Authorization requests follow up when they have not been responded to. Supplement submissions are tracked for acknowledgment. Final billing routes to the right contact with the right supporting documentation. Claims advance because the system advances them, not because a PM remembered to make a call.
Yes. Documentation quality determines claim outcomes in restoration more than almost any other factor. TMI builds field documentation workflows that capture moisture readings, equipment placement logs, daily progress photos, and drying records in structured formats at the time the work is done - not reconstructed at closeout. The documentation package that needs to support your scope is assembled throughout the job rather than assembled from memory when the adjuster asks for it three weeks after the work is complete.
Dash and Encircle are documentation and project management tools for restoration. They help your team capture and organize information about jobs in progress. TMI builds the systems that sit above that layer - the supplement capture logic, the dispatch automation, the insurance follow-up sequences that advance claims without PM intervention, and the revenue analytics that tell you where money is leaking across your claim portfolio. Many restoration companies use both - TMI and a documentation tool working together.
Most restoration implementations go live within 8 to 12 weeks. Emergency dispatch and customer communication are typically the first systems live, often within 3-4 weeks. Insurance workflow automation and supplement capture follow in the second phase, which requires mapping your specific carrier relationships and scope methodologies for your primary loss types. The Audit session produces a specific timeline before any build commitment is required.
Every engagement starts with The Audit at $997. That session maps your current dispatch process, insurance workflow, supplement capture rate, and documentation quality gaps - then produces a full system blueprint with pricing. You own the blueprint whether you build with us or not. Restoration build engagements typically range from $20,000 to $65,000 depending on claim volume, carrier relationships in scope, and whether both mitigation and reconstruction systems are included.
One session that maps your dispatch gaps, supplement capture rate, and insurance workflow - and produces a blueprint for fixing all three. $997.
TMI