ONE PERSON HOLDS THE BOARD
Who can take what, which driver will accept which run, which customer tolerates a late pickup. It is genuine skill and it is entirely undocumented, which makes the dispatcher's absence a company-wide event.
TMI / LOGISTICS AND FLEET
MOVE MORE WITH A CLEARER VIEW OF THE OPERATION.
TMI connects dispatch, drivers, customers, equipment, reporting, and leadership around one operating view built for the company.
Submit your info and book a call ↗
WHY THIS IS EXPENSIVE
THE TRUCKS MOVE.
THE ANSWERS DO NOT.
Fleet and logistics companies are rarely short of data. There is a telematics feed, an ELD system, a dispatch board, a maintenance log and an accounting package, and between them they record almost everything that happens.
What is missing is the join. Nobody can put cost per mile against this lane, this customer and this tractor at the same time, so the decisions that set the company's margin — which lanes to run, which customers to keep, when to replace a unit — get made on instinct beside a mountain of unused records.
AVERAGES HIDE THE LOSERS
A fleet that knows its cost per mile overall still cannot usually say which lanes and which customers lose money. The profitable work subsidises the rest quietly, year after year, because nothing ever breaks the average apart.
SERVICE DELIVERED BY TELEPHONE
Customers ring to ask where their freight is. Every one of those calls is a person being paid to read information the company already has, and a customer experiencing you as harder to work with than the carrier who sent them a link.
The records already exist in this industry. The work is joining them and putting the answer where a decision is being made.
WHERE COMPANIES GET HELD BACK
EVERYTHING TRACKED.
NOTHING JOINED.
What we find in fleets from twenty units upward, whatever they haul and wherever they run.
- Dispatch runs on one person's judgment.Capable, fast, and impossible for the company to reproduce without them.
- Telematics, ELD, maintenance and accounting never meet.Four reliable systems, four separate truths, no single view of a unit or a lane.
- Cost per mile is known in aggregate only.Which means the lanes and customers losing money are invisible inside the average.
- Customers find out where their freight is by phoning.And judge the company on how long that call takes.
- Maintenance is reactive because nobody joins it to utilisation.Units are replaced on feel, and breakdowns are treated as weather.
- Driver knowledge leaves with the driver.Site access, receiver quirks and the routes that actually work are never written down.
WHAT WE LEARN ON SITE
FOLLOW THE LOAD
BEFORE WE BUILD.
- Order intake and lane assignment
- Dispatch and driver communication
- Equipment, maintenance and utilisation
- Customer updates and exceptions
- Settlement, billing and claims
- Driver onboarding and retention
WHAT TMI CAN BUILD
ONE VIEW
OF THE FLEET.
- Dispatch logic captured, not replaced
- Telematics, ELD and accounting joined
- Cost and margin by lane and customer
- Customer visibility without a phone call
- Maintenance against real utilisation
- Driver knowledge the company keeps
Dispatch judgment is easiest to capture while someone is dispatching. An operator inside the company →
THE $5,000 AUDIT, READ THROUGH THIS TRADE
TEN AREAS,
READ OFF THE BOARD.
The audit is the same instrument in every company: ten areas, ten points each, scored against a written rubric. What changes is what we go looking for. In a logistics or fleet company it looks like this.
- 01
Owner Independence
What the owner still decides personally: rates on non-standard freight, which customer gets the last truck, and the calls that only they can make. - 02
Sales Intelligence
Where loads come from, how much of the year sits with the largest shipper or broker, and what happens to a quote request nobody answered. - 03
Operations
How a load is taken, assigned, covered, tracked, delivered and settled, and which of those steps lives in a conversation or a text message. - 04
Data Visibility
Whether you can see now what is on the road, what is late, what is empty, what is unbilled and what is in claim. - 05
Technology
The TMS or dispatch board, telematics, ELD, maintenance system and accounting, mapped and marked connected, disconnected, manual or duplicate. - 06
Automation
Check calls, re-keying between dispatch and billing, rebuilding the same customer report, chasing paperwork for settlement. Counted in hours. - 07
Customer Experience
What a shipper experiences: how fast they get a rate, whether they can see their freight without ringing, and how an exception reaches them. - 08
Team Systems
Whether dispatch logic, site access notes and receiver quirks are written anywhere, and how long a new dispatcher or driver takes to stop asking. - 09
Financial Visibility
Whether margin is known by lane, customer and unit rather than in aggregate, and which part of the operation is subsidising the rest. - 10
Scale Readiness
Whether the fleet could add units or a terminal without adding proportional chaos, and whether a buyer could follow how it runs.
What the audit is, and what you get → Put a number on two of these yourself first →
THE FIRST BUILD
WHERE WE USUALLY
START.
ONE RECORD PER LOAD AND PER UNIT.
Telematics, dispatch, maintenance and accounting brought together so a load and a tractor each have one record carrying everything the company knows about them.
This is unglamorous integration work and it is the foundation everything else on this page stands on. Nothing useful can be said about a lane's margin until the cost and the revenue sides are describing the same movement.
THE AVERAGE BROKEN APART.
Revenue, fuel, labour, maintenance and deadhead against the lane, the customer and the unit that produced them, rather than against the month.
Expect at least one uncomfortable finding. Most fleets carry a long-standing customer whose freight is being subsidised by the rest of the book, and nobody has had the number to say so out loud.
FOR CUSTOMERS AND FOR YOU.
Status a shipper can see for themselves, and exceptions that reach the office before the customer rings about them.
The saving in check calls is real but secondary. The actual gain is competitive: a shipper choosing between two carriers at a similar rate picks the one that does not make them pick up the phone.
THE TEST
A FLEET THAT KNOWS ITSELF
CAN ANSWER THESE.
Without asking dispatch, in under a minute:
- WHERE EVERY UNIT IS RIGHT NOW
- WHICH LOADS ARE RUNNING LATE
- WHAT THIS LANE ACTUALLY MAKES
- WHICH CUSTOMERS LOSE US MONEY
- WHAT DEADHEAD COST US THIS MONTH
- WHICH UNITS COST THE MOST PER MILE
- WHAT IS DELIVERED AND UNBILLED
- WHAT IS SITTING IN CLAIMS
- WHO CAN COVER THAT RUN TOMORROW
- AND WHAT HAPPENS IF THE DISPATCHER IS OUT
Every one of those answers already exists somewhere in the company. The audit is about why none of them can be reached.
HOW WE START
SEE IT ON
YOUR OWN BOARD.
Dispatch judgment, lane economics and the real condition of the fleet usually sit in one person and four disconnected systems. We start by finding out which person and which systems.
Submit your info and book a call ↗COMMON QUESTIONS
WHAT FLEET OWNERS
ASK FIRST.
We already have a TMS and telematics. What is left to do?
The join. Most fleets own good systems that have never been connected to each other, which is why cost per mile exists in aggregate and nowhere useful. That is integration work, not a replacement programme.
Are you going to replace our dispatcher?
No, and we would advise against trying. Good dispatch is judgment under pressure. The aim is to get the rules that judgment uses out of one head and into something the company owns, so that a day off is a day off.
Will drivers have to use something new?
As little as possible. Drivers are already carrying more devices and apps than anyone intended. Wherever information can be taken from systems already on the truck rather than asked of the driver, it should be.
Does this help with compliance?
Indirectly. TMI does not act as a compliance advisor, but a company whose records are joined and retrievable spends considerably less time assembling them when somebody asks.
We run a mixed fleet and some specialised equipment. Does that complicate it?
It makes the margin work more valuable rather than more difficult. Mixed fleets are exactly where averages mislead most, because the units with different cost profiles are hidden inside one number.
Is customer visibility worth building if our customers have not asked?
They are asking, by telephone, every day. The question is whether the company would rather answer that question with a person or with a link, and what the larger shippers in your market already expect.
How small a fleet does this make sense for?
If dispatch is one person's head and the systems do not talk, the constraint is there at twenty units and at two hundred. What changes is how much it is costing per month.
Do you take a share of savings instead of a fee?
No. TMI charges for work, and does not take equity or revenue shares in the companies it works with. Pricing is published on the site so you can see the shape of it before you speak to us.
What does the audit cost, and what do we get?
The audit is $5,000, in person or by phone, and you leave with the Intelligent Company Roadmap, yours outright whatever you do next. The call you book from this page is the free Fit Call before it.
SHOW US THE OPERATION