TMI / INDUSTRY PLAYBOOKS
We build for industrial operators. The deep problem repeats across them; the details never do.
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WHAT IS ALWAYS TRUE
WHAT IS NEVER THE SAME
NOT ON THIS LIST?
Marine, equipment, field service, and specialized local operators run into the same structural problem, and TMI works with them too. What does not change is the kind of company: one with real equipment, real crews, real expertise, and systems that stopped keeping up years ago.
HOW WE LEARN AN INDUSTRY
Every industry has a vocabulary, a set of exceptions everyone treats as normal, and one or two decisions that quietly determine whether the month is profitable. None of it is written down anywhere we could read in advance.
We take a single real job and follow it end to end: who touched it, in what order, what they had to know, where it waited, and what would have happened if the person who normally does it had been on holiday. One job tells you more about a company than a week of meetings.
Every operation has steps that exist because something went wrong once, years ago. Some are load-bearing and some are scar tissue. Telling them apart is the part that cannot be done from outside the business.
In a machine shop it is usually the estimate. In rental it is utilisation. In field service it is whether the truck arrived with the right part. We find yours before proposing anything, because building around the wrong one is expensive and slow to discover.
If your team calls it a traveller, the system says traveller. Software that renames everything the crew already knows is software the crew works around, and a system nobody opens is a failed build.
This is also why TMI does not publish an industry template library. What repeats is the pattern. What never repeats is the detail. The fastest version of this →
INDUSTRY QUESTIONS
No. The list reflects where TMI has done the most work, not a restriction. The common thread is a real operation — equipment, crews, inventory, production or field work — rather than a particular SIC code. If a company coordinates physical work and the coordination runs through one person, the problem is the same one.
No, deliberately. What repeats across industries is the pattern: work entered twice, knowledge in one head, exceptions treated as normal, margin visible only after billing. What never repeats is the detail. A template would encode someone else's exceptions as your requirements.
Enough to be useful, quickly; enough to be confident, slowly. Following one job from quote through invoice takes days and answers most of it. The exceptions take longer, which is the main argument for an embedded partner over a series of visits.
Usually true, and usually not where you think. The genuinely unusual part is often one decision or one customer relationship, and the rest of the operation is more standard than the owner believes. Establishing which is which is part of the audit.
Often, and it matters less than it sounds. The question is rarely whether TMI knows a particular system and almost always whether the systems you run can be connected, and whether what people actually do matches what the software thinks they do.
Then traceability and document control are part of the build rather than an afterthought. Training records, certifications, inspection records and corrective actions all live in the same category of problem: information that has to be provable, not just present.
Manufacturing and fabrication, machine shops and precision machining, oil, gas and oilfield service, equipment rental and dealers, construction and trades, logistics, fleet and transport, marine and offshore support, and industrial and field service. TMI is based in Lafayette and works across the state and nationwide. Phone: (337) 450-9795.
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