TMI Trades | AI Infrastructure for the Physical Economy

What's actually happening

The field runs fine. It's everything else that's killing your margin.

The work gets done. The problem is the 40 hours a week of admin, follow-up, scheduling, invoicing, and reporting that happens around the work.

Dispatch is still a phone call and a whiteboard

Someone calls in sick. Two techs show up to the same job. A customer waits four hours past their window. You find out at the end of the day when the complaints come in.

Estimates go out slow and come back wrong

Your best estimator is busy on the job site. New leads sit for three days. When the estimate finally goes out, materials are priced from memory. You win the job and lose money on it.

Change orders get missed, invoices go out late

Extra work gets done. Nobody writes it down. The invoice goes out for the original scope. You completed $12k of work and billed $9k. That's not a cash flow problem -- that's a systems problem.

Your best tech just became your biggest single point of failure

He knows the system. He knows every customer. He knows the parts room. He's been here 11 years. He's also 54 years old. When he leaves, half your operation leaves with him.

You can't see the business. You can only feel it.

Is the Riverside crew actually profitable? Which job type has the worst margin? What's your cost per lead by channel? You don't know because the data lives in three spreadsheets and nobody's head.

You're invisible when the people who need you are searching

Someone needs a plumber right now. They search Google. They ask their phone. They check ChatGPT. Your company doesn't show up. You're doing $3M a year and a one-truck operation with a better Google listing is taking your work.

The job ends and the customer relationship ends with it

Nobody follows up. Nobody asks for a review. Nobody sends a maintenance reminder six months later. You spent $200 acquiring that customer and handed them back to the open market the day the job finished.

Parts and inventory is costing you hours you're not tracking

A tech drives 40 minutes to pick up a part that was already in the van. A supplier backorder stops a job for three days. Your parts room is managed by whoever knows where things are -- and that person is on vacation.

Safety and compliance docs are managed by memory and hope

OSHA form? Someone handles it. Permit pulled? Think so. Toolbox talk this week? We'll do it tomorrow. When the inspector shows up or the incident happens, you realize how much of your compliance operation was running on faith.

You don't know which marketing is actually bringing profitable jobs

You're spending money on Google, Yelp, direct mail, and a referral program. One of them is bringing your best margin jobs. The others are breaking even or worse. You don't know which is which, so you keep running all of them.

What we build

The operational infrastructure your business should have been running on three years ago.

Custom-built on your existing tools. No new software to learn. No monthly license fees. We build it, you own it, it runs without us.

Scheduling & Dispatch

Intelligent Job Scheduling

Jobs routed by location, crew skill, equipment, and availability automatically. Customers get real-time windows. Techs get the next job before they finish the last one. Dispatch stops being a person and becomes a system.

Estimating

Fast, Accurate Estimate Systems

Estimates built from your historical job data with live material pricing. Out within hours, not days. Followed up automatically. Win rates go up when you're first and accurate -- and your margin holds because the numbers are real.

Revenue Capture

Change Order & Invoice Automation

Every extra hour, every material, every scope change captured in the field and added to the invoice automatically. You stop billing $9k for $12k jobs. Change orders go out fast and come back signed before the next phase starts.

Lead Management

Lead Follow-up & Close Systems

New leads get an instant, personalized response -- not a form confirmation. Follow-up runs on a schedule that adjusts based on whether they respond. You stop losing work to the competitor who simply called back faster.

Operations

Real-Time Field Dashboard

One screen: every crew, every job, every vehicle, labor hours vs estimate in real time. You stop finding out three weeks after a job went sideways. Every manager sees what they need without calling anyone.

Knowledge

Institutional Knowledge Systems

What your best tech knows gets captured and made available to every crew. Customer history, equipment quirks, site access codes, callback reasons -- documented automatically and searchable by anyone on the team.

Visibility

Search & AI Discovery Presence

When a homeowner asks Google, ChatGPT, or any AI assistant who to call -- your business appears in the answer. We build the content infrastructure, structured data, and authority signals that put you in front of customers at the exact moment they're looking. Not ads. Presence.

Reputation

Review & Reputation Automation

After every completed job, the follow-up goes out at the right time. Review requests hit when satisfaction is highest. Five-star responses are drafted automatically. Complaints get caught before they go public. Your reputation compounds while you're on the next job.

Retention

Customer Communication & Follow-up

Maintenance reminders go out before the customer remembers they need you. Seasonal messages reach the right customers at the right time. Referral requests go to your happiest clients. A customer you served once keeps hearing from you, so they call you first next time.

Inventory

Parts & Inventory Management

What's in stock, what's been used, what needs to be ordered -- tracked automatically against job records. Your techs know what's in their van before they leave the shop. The parts room stops being the reason a job goes sideways at 2pm on a Friday.

Compliance

Safety & Compliance Documentation

Toolbox talks logged in the field. Safety forms completed and filed automatically. Permits tracked by job. Inspection records in one place. You stop running compliance on memory and start running it on a system that can prove everything when asked.

Intelligence

Marketing Attribution & Job Profitability

Every lead source tracked back to actual job margin -- not just revenue. You find out Google Local is bringing your best work and Yelp is bringing break-even jobs. You stop spending money on what feels good and start spending it on what's measurably profitable.

How it works

From broken back office to running infrastructure. 30 days.

We don't sell software. We don't run training sessions. We map what's costing you money, build the systems that fix it, and hand them over running.

Week 1

We find where the money is leaking

Job costing gaps, missed change orders, slow estimates, dispatch inefficiencies. We put a dollar figure on what your current operation is costing you. Most operators find $200k-$500k in recoverable revenue in the first conversation.

Weeks 2-3

We build on what you already have

Your existing software, your existing crew, your existing process - we connect it and automate the gaps. Your team doesn't need to learn new software. The system fits around how you already work.

Week 4+

You run the business. The system handles the rest.

The infrastructure is yours. We train whoever needs to know how it works, document every piece of it, and you take over. No retainer. No monthly fee. No dependency on us after the build is done.

Your crew runs the job. The back office is what's breaking you.

Most trade businesses are leaving 15-20% of revenue on the table every year.

The field runs fine. It's everything else that's killing your margin.

The operational infrastructure your business should have been running on three years ago.

Built for operators running real field operations.

From broken back office to running infrastructure. 30 days.

If your systems aren't running in 30 days, we work free until they are.

Your crew is ready. Build the back office that keeps up with them.