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Emergency dispatch, van stock tracking, billing at job close, and commercial contract management. TMI builds the infrastructure that captures every dollar your plumbing business earns.
Not generic field service software with your logo on it. A custom-built operating system designed around your license structure, your van inventory, and how your dispatchers actually think.
Reads incoming calls, identifies urgency level, and routes to the nearest available tech with the right license and van inventory - automatically. No dispatcher guessing who's closest or who has the right parts. Response time drops. Emergency callbacks disappear.
Real-time inventory of what's on each truck. Parts used deduct automatically when the tech logs them. Reorder triggers fire when stock drops below par. Techs get flagged before driving to a job requiring a part they don't have - not when they're in the customer's house.
Invoice generates the moment a tech marks a job complete - parts, labor, diagnostic fees, add-ons - and sends to the customer with a payment link before the tech has left the driveway. The 40% of unbilled parts and labor gets captured every time.
Tracks every maintenance agreement, schedules recurring service visits automatically, sends renewal sequences before contracts lapse, and generates service reports for property managers. Commercial clients get consistent, documented service. You stop losing accounts to competitors who communicate better.
Every customer, every job, every service history in one place. Techs see what was done on the last three visits before they walk in the door. Follow-up sequences trigger automatically after each job. Maintenance reminders go out before customers call with a problem.
Tracks master and journeyman licenses, backflow certifications, and permit requirements for every tech and every job type. Permit applications generate automatically for jobs that require them. Expiring licenses trigger alerts before they become a liability.
ServiceTitan, Jobber, and Payzerware are platforms you configure and run. TMI is a system we build and install specifically for your plumbing operation.
| Capability | TMI | ServiceTitan | Jobber | Payzerware |
|---|---|---|---|---|
| Done-for-you installation | Yes | No | No | No |
| Emergency dispatch routing | Yes | Assisted | Basic | Basic |
| Van stock real-time tracking | Yes | Add-on | No | No |
| Billing at job close (auto-generate) | Yes | Manual trigger | Manual trigger | Manual trigger |
| Commercial contract management | Yes | Basic | Basic | Basic |
| Revenue leakage detection | Yes | No | No | No |
| Custom build to your operation | Yes | No | No | No |
| Permit and compliance automation | Yes | Partial | No | No |
TMI maps your current operation - dispatch flow, billing cycle, van inventory process, commercial contracts, compliance status. Identifies where revenue is leaking and builds a custom system plan. The $997 applies toward the full build.
TMI engineers build your emergency dispatch logic, van stock par levels, billing workflows, commercial contract structures, and compliance rules around your license types, your service area, and how your techs actually work in the field.
We install the system, connect your existing tools, migrate your customer and job history, and run it live. Your team gets trained. The next emergency call gets routed to the right tech automatically - no dispatcher needed.
The highest-impact systems are emergency dispatch routing, billing at job close, and van stock tracking. Together these recover the 40% of revenue that typically goes uncaptured on service calls - parts not logged, labor rounded down, add-ons forgotten in the driveway.
TMI's emergency dispatch system reads incoming calls, identifies urgency level, and routes to the nearest available tech with the right license and van inventory - automatically. No dispatcher guessing who's closest or who has the right equipment on their van. Response time drops and customer experience improves.
Van stock tracking maintains real-time inventory of what's on each truck. Parts used on a job deduct automatically when the tech logs them. Reorder triggers fire when stock drops below par. Techs get flagged before they drive to a job that requires a part they don't have - not when they're standing in the customer's house.
Billing at job close means the invoice generates automatically the moment a tech marks a job complete - parts used, labor time, any add-ons, diagnostic fees - and sends to the customer with a payment link before the tech leaves the driveway. The 40% of unbilled parts and labor that slips through gets captured every time.
Commercial contract management tracks every maintenance agreement, schedules recurring service visits automatically, sends renewal sequences before contracts lapse, and generates service reports for property managers. Commercial clients get consistent, documented service. You stop losing accounts to competitors who communicate better.
ServiceTitan is a platform you buy and configure yourself. TMI is a done-for-you build - we design, build, and install the system around your actual operation. Plumbing-specific dispatch rules, your van stock par levels, your commercial contract structures - everything built to how your company runs, not a generic template.
Yes. Residential and commercial operations run on separate workflows within the same system. Residential gets emergency dispatch, quick billing, and customer CRM. Commercial gets contract management, recurring maintenance scheduling, and property manager reporting. One system handles both without cross-contamination.
Most plumbing companies are live on core systems within 4-8 weeks. Emergency dispatch and billing automation typically go live first since they have the fastest ROI. The Audit establishes the exact timeline for your operation.
Start with The Audit at $997. TMI maps your current operation, identifies where revenue is leaking, and delivers a custom build plan. The $997 applies toward the full build if you move forward. Most plumbing companies with 5 or more technicians recover the cost within the first quarter.
Yes. Parts and inventory tracking covers van stock on each truck and warehouse inventory. Parts used on jobs deduct automatically. Purchase orders generate when stock drops below par. You see what's on each truck, what's been used, and what needs to be ordered - without anyone manually counting parts.
Start with The Audit. Map the operation, find where parts and labor go unbilled, and build the system that captures everything your plumbers earn.
Start with The Audit - $997 →