AI Operating Systems for Dental Practices | TMI Technology
Dental

Full schedule. Production still soft. The gap is in the systems between appointments.

You have chairs filled with hygiene and the wrong cases at the wrong times. Treatment plan acceptance is low, recall is inconsistent, and the new patient pipeline runs on word of mouth. TMI builds the systems that fix all of it.

The Problem

A busy practice is not the same as a profitable one.

Most dental practices are fully booked and under-producing. The schedule looks healthy. The P&L tells a different story. The gap lives in treatment plan follow-up, recall systems, and a new patient pipeline that depends entirely on hope.

01

Treatment plan acceptance is low and the follow-up is a sticky note

The average dental practice has $80,000 to $150,000 in unaccepted treatment sitting in the system at any given time. The follow-up process is a coordinator with a list and good intentions. That's not a system.

02

Hygiene recall is inconsistent at best

Patients get one postcard and nothing else. If they don't call back, they're gone. A practice with 1,200 active patients and a 60% recall rate is leaving hundreds of appointments and tens of thousands on the table every year.

03

The new patient pipeline is word of mouth and a Google listing

When a new patient searches for a dentist, the practice that responds first and follows up consistently wins. Most practices have no system for either. They rely on existing patients to send referrals and hope the phone rings.

Full-Stack Coverage

Six functions. One connected system.

Most dental software handles scheduling and billing. Nothing handles the gaps between. TMI builds the infrastructure that connects every function of a dental practice into one operating layer.

01

New Patient Acquisition

Automated follow-up on every inquiry. Online booking that converts. AI search presence for patients searching locally. Referral programs that give existing patients a reason to send their friends.

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02

Scheduling and Production

The right cases at the right times. Schedule optimization that prioritizes higher-value appointments. No-show reduction sequences that fill gaps before they cost you. Production goals tracked by provider, not just by chair.

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03

Treatment Presentation

Treatment plan follow-up sequences that run automatically after every case presentation. Multi-step outreach across SMS and email. Acceptance rates tracked per provider. No more sticky notes. No more dropped cases.

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04

Insurance Billing

Claims submitted the day of service. Denials tracked and worked automatically. Insurance verification before every appointment. Your coordinator stops chasing claims and starts handling patients.

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05

Patient Retention

Hygiene recall that actually works -- not one postcard, but a sequence that runs until the patient books or opts out. Reactivation campaigns for patients who've lapsed. Review generation after every positive visit.

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06

Practice Analytics

Treatment plan acceptance rate, recall rate, no-show percentage, and insurance collection rate tracked in one dashboard. Know your numbers in real time. Not at the end of the month when it's too late to act.

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What We Build

Every system we build for dental practices.

Not a SaaS subscription. Not another dashboard bolted onto your existing software. Operational systems built around how your practice actually runs -- designed to increase production without adding headcount.

New Patient Pipeline

Lead capture, instant response, and follow-up sequences that convert inquiries into first appointments.

Online Scheduling

24/7 booking without a front desk phone call. Appointment types, provider preferences, and insurance captured upfront.

Treatment Plan Follow-Up Sequences

Automated multi-step outreach for every unaccepted case. SMS, email, and voice touchpoints timed for maximum response.

Recall Automation

Hygiene recall sequences that run until the patient books. Lapsed patient reactivation campaigns that recover lost production.

Insurance Claim Tracking

Every claim tracked from submission to payment. Denials surfaced and worked before they age out.

Collections Automation

Patient balance follow-up sequences. Payment plans tracked. Collections rate improved without coordinator time.

Google Review Campaigns

Post-visit review requests sent automatically to satisfied patients. Rating built systematically, not by accident.

Referral Programs

Systematic ask and follow-through for patient referrals. Referral source tracked from recommendation to appointment booked.

AI Search Presence

Your practice surfaces when patients search for dental care locally. Built for AI-driven search results, not just maps listings.

Production Goal Tracking by Provider

Daily and monthly production tracked per provider. Gaps identified early enough to fill, not discovered at month-end.

32%
Average treatment plan acceptance rate -- industry wide
40%
Of active patients miss their hygiene recall each year
$120K
Average unaccepted treatment sitting in a typical practice
8 wks
Average time to live system
How It Works

Three steps. Your operation, automated.

01

Map your operation

One call. We walk every process, bottleneck, and gap in your workflow. Nothing gets assumed. Nothing gets skipped.

02

We build it

Custom intelligent infrastructure built specifically for how you operate. Done for you. 14 days max. No templates. No generic software.

03

You run it

Your team gets trained. The system runs. We stay on for support. You never deal with a generic software vendor again.

Key Systems

What gets built for your operation.

Patient Recall Automation

Sends recall reminders at the right interval for every patient automatically. Hygiene schedules stay full without your front desk manually working a list.

Appointment Confirmation and Follow-up

Confirmations go out before appointments. No-show rates drop. Cancellation slots get filled automatically from a waitlist.

New Patient Onboarding

Intake forms, insurance verification, and welcome communications happen before the patient walks in. First appointments run smoother.

Treatment Plan Follow-up

Patients who leave with unscheduled treatment get a follow-up sequence. Accepted treatment rates go up without your team making reminder calls.

Review and Reputation Management

Post-appointment review requests go out automatically to every satisfied patient. Negative experiences get routed to your team before they reach Google.

Insurance and Billing Workflow

Flags incomplete claims, pending authorizations, and aging receivables automatically. Your billing team spends time on exceptions, not routine follow-up.

Common Questions

What operators ask us.

We build an automated recall loop that identifies patients due for hygiene or follow-up and sends personalized reminders in your practice voice. Your front desk handles confirmations and questions, not outreach.

Yes. Multi-step confirmation sequences and automated waitlist management consistently reduce no-show rates. When a cancellation comes in, the system fills the slot from a standing waitlist before you notice it is empty.

When a patient leaves with a treatment plan they have not scheduled, a follow-up sequence starts automatically. It is specific to the treatment, uses your language, and stops the moment they book.

We build around your existing system. The automation layer works with what you already have rather than replacing it.

14 days from the discovery call to live deployment. Training is included.

The digital workforce

Hire an office, not a tool.

Beyond the systems, TMI installs entire offices, staffed by digital workers that own a whole function end to end and run inside the same operating layer. Start with the one that fixes your most expensive problem.

Sales Office
Answers every lead, qualifies it, books the job, and never lets a follow-up slip.
Dispatch Office
Estimates, schedules, dispatches, and keeps the customer updated, so the board fills itself.
Customer Success Office
A front desk that never closes. Calls, texts, chat, and reviews answered and resolved.
Back Office
Invoicing, AR, collections, and bookkeeping, run for you so the money side never slips.
Operations Office
Scheduling, documentation, vendors, and job costs coordinated so work routes itself.
Executive Office
A chief of staff for the owner. The numbers and decisions you need, on your phone each morning.
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Get Started

Ready to close the gap between schedule and production?

Tell us how your practice runs today. We'll map where the production is being lost and build a system to recover it.

How We Work

Delete. Connect. Build. In 30 days.

Every engagement starts with the Complete Audit. We map exactly how your business runs, then delete the software you don't use, connect what's left, and build the systems and AI that run it. You own what we build.

01 · Delete

Cut the dead weight

We audit your stack and cut the software nobody uses. Less to manage and smaller bills, from day one.

02 · Connect

One system

We wire what is left into one operational layer, so nothing lives in a silo and the whole operation is visible.

03 · Build

Systems that run it

We build the systems and AI that run the work you used to run by hand. Deployed, your team trained, handed over.

One door in. Every engagement starts with the Complete Audit: a detailed map of your operation, your Intelligence Score, and the 30-day plan to fix it.

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