Abandoned carts recovered automatically. Post-purchase revenue compounding from customers you already acquired. Retention running on systems that do not require your team to manually segment and send. TMI builds the infrastructure DTC brands use to grow revenue from the customers they already have.
The math on acquisition has gotten worse every year. CAC is up. Attribution is broken. The brands that win over the next decade will be the ones that generate more revenue from the customers they already paid to acquire - through recovery, retention, and repeat purchase systems that run automatically.
Someone adds to cart, gets distracted, or balks at shipping and leaves. Most brands send one recovery email 24 hours later. A well-built recovery sequence starts within 30 minutes, runs across multiple touchpoints over 3-5 days, and branches based on what the customer does after each message. The difference in recovery rate between one generic email and a built sequence is significant.
The most expensive customer acquisition you will ever do is getting someone to buy the first time. If your post-purchase sequence is a shipping confirmation and a review request, you are leaving the second purchase to chance. The second purchase is the point at which a customer becomes profitable. Most brands let it happen accidentally or not at all.
A customer who bought twice and then went quiet is trending toward lapse. Most brands do not know which customers are in that state until they have already left. Retention systems identify the signal before it becomes attrition and trigger the right intervention at the right moment - not a generic discount blast to your entire list.
Buying inventory for the next quarter without knowing which SKUs are about to run out, which are sitting dead, and which have seasonal demand patterns that should be informing the buy - is expensive. The brands that get this right do it with systems that surface the signal, not with spreadsheets assembled the week before the purchase order is due.
Cart recovery, post-purchase automation, retention campaigns, inventory intelligence, and cohort analytics built around your specific product catalog, customer segments, and revenue model.
Multi-step recovery starting within 30 minutes of abandonment. Email and SMS touchpoints over 3-5 days. Each message tailored to cart contents, customer history, and engagement behavior. Sequence logic branches based on what the customer does after each touchpoint, not just time elapsed.
Cross-sell and upsell sequences timed to when customers are most likely to buy again based on product type and purchase patterns. Replenishment reminders for consumable products. Review requests that drive social proof and repeat purchase simultaneously.
Identifies customers trending toward lapse based on purchase history and engagement signals before they have actually churned. Win-back campaigns trigger at the right interval with the right incentive by customer segment and historical purchase patterns - not a blanket discount to your entire list.
Surfaces which SKUs are approaching stockout based on current sell-through rate and historical velocity. Identifies slow-moving inventory before it becomes a problem. Demand forecasts by product and season inform purchase orders before the buy deadline arrives.
LTV by acquisition source, cohort repeat purchase rates, recovery rate by cart size, retention curve by product category - all visible without pulling exports from three platforms. Decisions get made on data, not on which metrics happen to be easy to find in Shopify's native reporting.
Referral requests triggered at the right moment in the post-purchase journey when satisfaction is highest. Loyalty program mechanics that drive repeat purchase cadence without requiring customers to opt into a separate app or program interface.
Klaviyo gives you a platform to build email flows. TMI builds the flows - plus the inventory intelligence and cohort analytics that platforms alone cannot provide.
| Capability | TMI | Klaviyo | HubSpot | Shopify Native |
|---|---|---|---|---|
| Flows built for your catalog and segments | Yes | You build | You build | Templates only |
| Inventory intelligence and reorder triggers | Yes | No | No | Basic only |
| Cohort analytics and LTV reporting | Yes | Limited | No | No |
| Branching recovery sequences | Yes | Build yourself | Build yourself | No |
| Retention triggers before churn | Yes | Manual setup | Manual setup | No |
| No per-contact pricing | Yes | Per contact | Per contact | Tiered plan |
A working session that maps your current cart recovery rate, post-purchase sequence depth, retention performance, inventory decision process, and revenue analytics gaps. You get a complete system blueprint with implementation pricing. $997, and you own the output either way.
TMI builds your recovery sequences, post-purchase automation, retention campaigns, inventory intelligence, and cohort analytics against your actual product catalog, customer data, and Shopify store. Integration with your existing email, SMS, and analytics tools happens in this phase. Most implementations go live in 5 to 8 weeks.
Carts are recovered automatically. Post-purchase sequences compound revenue from every order. At-risk customers surface and receive retention interventions before they lapse. Inventory reorder triggers fire before stockouts happen. Your team makes decisions from a dashboard instead of assembling data from platform exports.
Abandoned cart recovery and post-purchase automation deliver the fastest ROI because they work on revenue you have already generated traffic and interest to capture. A 15-20% revenue leak from abandoned carts is recoverable with a well-built sequence - and that recovery happens at essentially zero additional acquisition cost. Post-purchase automation compounds LTV from customers you already paid to acquire, making every acquisition more profitable without changing the acquisition cost at all.
TMI builds multi-step cart recovery sequences that start within 30 minutes of abandonment and continue through a series of email and SMS touchpoints over 3-5 days. Each message is tailored to the specific cart contents, the customer's purchase history if they are a returning customer, and their abandonment behavior. The sequence logic branches based on what the customer does after each message - clicks but does not buy, opens but does not click, ignores entirely - rather than sending the same message to everyone on the same timer.
Post-purchase automation is the series of communications and offers that run after a customer completes an order. Order confirmation and shipping updates are the baseline that every brand has. The high-value layer includes cross-sell and upsell sequences timed to when the customer is most likely to buy again based on the specific product they purchased, replenishment reminders calibrated to the typical usage cycle for consumable products, and review requests timed to when the customer has had enough experience to write a useful one.
TMI builds retention systems that identify customers who are trending toward lapse based on purchase history and engagement signals before they have actually churned. The system uses your historical cohort data to determine what normal purchase cadence looks like for different customer segments and product categories, then surfaces customers who are deviating from that pattern. Win-back campaigns trigger at the right interval with the right incentive based on customer value and historical response patterns - not a blanket discount code sent to your entire inactive list.
Klaviyo is a platform you use to build and send email and SMS flows. Getting value out of it requires someone who knows the platform well enough to build sequences, manage segments, and interpret the analytics - and the flows you can build are constrained by Klaviyo's feature set. TMI builds the flows for you - designed around your specific product catalog, customer segments, and revenue goals - and connects them with inventory intelligence and cohort analytics that Klaviyo does not natively provide. Most of the brands TMI works with continue using Klaviyo as the sending platform; TMI builds the strategy layer on top of it.
Yes. TMI builds natively around Shopify data - orders, products, customers, inventory levels, and metafields. All automation systems pull from and write back to your Shopify store. Integration with your existing email platform, SMS provider, loyalty app, review platform, and analytics stack happens in the build phase so the systems work with what you have already built, not in spite of it. Most implementations do not require replacing your current tech stack.
Most e-commerce implementations go live within 5 to 8 weeks. Abandoned cart recovery and post-purchase sequences are typically the first systems live, often within 2-3 weeks of the build starting because the Shopify data integration is straightforward. Customer retention automation, inventory intelligence, and cohort analytics follow in the second phase once the customer data model is established. The Audit session produces a specific timeline before any build commitment is required.
Every engagement starts with The Audit at $997. That session maps your current cart recovery rate, post-purchase sequence depth, retention performance, and revenue analytics visibility - then produces a full system blueprint with implementation pricing. You own the blueprint whether you build with us or not. E-commerce build engagements typically range from $12,000 to $40,000 depending on catalog complexity, number of automations in scope, and the depth of cohort analytics and inventory intelligence required.
One session that maps your cart recovery gap, post-purchase depth, and retention performance - and produces a blueprint for capturing the revenue that is currently leaving. $997.
TMI