TMI / LETTERS FROM US

WHAT WE SEE
FROM INSIDE
REAL COMPANIES.

Letters from Mia Eliana and Tyler Primeaux. What we are building, what we keep finding in operations that already work, and what we think happens to industrial business next. Written from Lafayette, Louisiana.

THE LETTERS

ONE AT A TIME,
WHEN THERE IS SOMETHING TO SAY.

We would rather publish something worth reading occasionally than something forgettable every week. If you want the next one, the audit conversation is a better way to reach us than a subscribe box.

WHAT WE SEE IN ALMOST EVERY COMPANY

TWELVE PATTERNS,
REGARDLESS OF INDUSTRY.

THE SECOND SYSTEM NOBODY MENTIONSA SPREADSHEET HOLDING THE REAL ANSWERONE PERSON WHO CANNOT TAKE LEAVEA PROCESS FIXED IN A MEETING AND NEVER AGAINSOFTWARE PAID FOR AND WORKED AROUNDMARGIN KNOWN ONLY AFTER BILLINGAN APPROVAL THAT HAS NEVER BEEN REFUSEDA REPORT ASSEMBLED BY HAND EVERY MONDAYCUSTOMER HISTORY IN SOMEONE'S MEMORYQUOTING JUDGMENT NEVER WRITTEN DOWNA WEBSITE OLDER THAN THE COMPANY'S BEST WORKGROWTH THAT WOULD BREAK THE OPERATION

None of these show up in a report, because the report is built from the systems and every one of these lives in the gap between the systems and the work. That gap is the whole job. How we find them →

IF YOU ARE WORKING OUT WHERE TO START

READ
THESE.

IF THE PROBLEM IS YOU

READ
THESE INSTEAD.

TMI / LETTERS FROM US

SHOW US THE OPERATION.

The letters are what we think. The audit is where we look at your company specifically. Call (337) 450-9795.

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